We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at contact@support.mercythatmends.com. This quick and simple step will help us provide a speedy resolution.
Please read below for more details:
Cancellations
Cancellation Policy for Custom Poems
Cancellations are only accepted within 24 hours of placing your order. After that window, work may have already begun, and the poem becomes non-refundable.
If you need to make changes to your request, please reach out as soon as possible.
I will always do my best to accommodate where possible.
Quality Issue Policy
Every poem is created with heartfelt care and intentionality. I strive to ensure each custom or ready-made piece reflects both quality and meaning.
If you receive a poem and believe there is a quality issue—such as a spelling error, formatting mistake, or something that differs significantly from what was promised—please reach out within 5 days of receiving your order. I’ll gladly review your concerns and make any needed corrections.
Please note that because poetry is highly personal and subjective, style or tone preferences are not considered quality issues. However, your satisfaction matters deeply to me, and I’ll always do my best to address reasonable concerns with grace and integrity.
Thank you for allowing me to create something meaningful for you.
Because these pieces are available for instant viewing or download, all sales of ready-made poems are final and non-refundable.
Please read the descriptions carefully before purchasing. If you have any questions about a poem before you buy, feel free to reach out—I’m happy to help you choose one that’s just right.
Thank you for understanding.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.